Living Energy Ltd
LOE House
159 Broadhurst Gardens
London
NW6 3AU

Telephone: +44 (0)20 7328 6100
Fax: +44 (0)20 7624 6384

Making A Purchase

If you wish to make a purchase, please select the product from our online catalogue, and click on the 'how to order' button. Add your contact details to the email and the quantity you are interested in and we will reply with details.

Post And Packing
Please contact us for present information.

Delivery Schedule
We will normally send your order to you in 7 business days. For international orders allow 14 days.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero.

Guarantee
All of our products come with a 30 day no quibble guarantee. Information needed here

Privacy Policy
Living Energy will not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.

Returns Policy
1. Rejection of Goods Sold Without Reason

1.1. The Customer may cancel the contract for the Sale of Goods (without any reason and without penalty) at any time up to the expiry of the period of 7 working days beginning with the day on which the Customer receives the Goods
1.2. Cancellation of a contract under the right set out in paragraph 10.1, must be by notice in writing from the Customer to the Company, with sufficiently clear details to indicate and identify the Customer, the Order and the Customer's intention to cancel the Sale contract
1.3. A Customer may give such written notice to cancel in a letter left at or sent to the Company at Living Energy Ltd, LOE House, 159 Broadhurst Gardens, London NW6 3AU, by fax to the number set out in the Website or by email to the number set out in the Website.
1.4. If the Customer has received the Goods before cancelling the contract then the Customer must immediately send the Goods back (complete, including accessories, documentation and as packaged when delivered) at his own cost and risk, to the Company at Living Energy Ltd, LOE House, 159 Broadhurst Gardens, London NW6 3AU.
1.5. If the Customer cancels the contract but the Company has already sent the Goods to the Customer before receiving notification of the cancellation, then the Goods must not be unpacked when received, but must be immediately returned (as received) at the Customer's cost and risk, to the Company at Living Energy Ltd, 159 Broadhurst Gardens, London NW6 3AU.
1.6. The Customer should be aware that he is treated, as a matter of law, as being under a duty, throughout the period prior to cancellation and until they are restored to the Company, to retain possession of the Goods and take reasonable care of them and on cancellation, to restore the Goods to the Company
1.7. Once the Customer has notified the Company that he is cancelling the contract, any sum paid by the Customer will be re-reimbursed (by re-crediting the Customer's payment credit or debit card or in any other manner which the Company may reasonably chose) as soon as possible and in any event within 7 days of the day on which notice of cancellation was given to the Company, provided that the Goods are returned by the Customer to the Company and received by the Company in the condition in which they were delivered to the Customer
1.8. If the Customer does not return the Goods or fails to pay the costs of return to the Company, the Company shall be entitled to deduct the direct cost of recovering the Goods from the amount to be re-credited to the Customer

2. Rejection of Goods Sold With Reason

2.1. If the Goods delivered to the Customer are not what he or she Ordered or are damaged or defective or faulty or if the wrong number of a Good is delivered to him, the Company shall have no liability to the Customer unless notified in writing of the fact and nature of such problem within 7 working days of the delivery of the Goods
2.2. The Company's liability to the Customer, should the Customer notify the Company of a problem under paragraph 2.1, is limited to one of the following (which the Customer may chose, if appropriate):
2.2.1. To make good any shortage or non-delivery of Goods
2.2.2. To replace or repair (which shall be at the Company's choice) any goods which are damaged or defective
2.2.3. To refund the sums paid for the Goods (including the Price and any delivery charges) by re-crediting the Customer's payment credit or debit card or in any other manner which the Company may reasonably chose
2.3. In the event that any Goods are returned pursuant to paragraph 11.2.2 above, the Company will pay for the cost and expense of the return carriage to the Company and any further carriage out to the Customer after replacement or repair
2.4. After the end of the 7th working day from the date on which the Customer receives the Goods, he shall be deemed to have accepted the Goods and shall not be entitled to reject Goods. The Customer accepts that the period of 7 working days is a reasonable one in which to ascertain whether there are any problems (of the type set out in paragraph 11.1) with the Goods
2.5. If the Customer rejects Goods Sold or delivered then he shall have no further rights or claim whatsoever (other than provided for by these Conditions) in respect of the supply to the Customer of such Goods or the failure by the Company to supply Goods which conform to the contract of sale
2.6. Where the Customer accepts or has been deemed to have accepted any Goods Sold then the Company shall have no liability whatever to the Customer in respect of those Goods save such liability as cannot be excluded by law

3. Late and Non-Delivery

3.1. The Company will use its best endeavours to ensure that all Goods Sold are sent out as soon as possible but occasionally unforeseen delays do occur. In the event that the Goods cannot be or are unlikely to be delivered to the Customer within 30 days of the Order, the Company will promptly inform the Customer and the Customer will then have the option to extend the time for delivery by agreement
3.2. If the Customer does not wish to extend the time for delivery the Company is required to terminate the contract and the Company will repay the Customer the Price of the Goods Ordered (and any delivery charges) by re-crediting the Customer's payment credit or debit card or in any other manner which the Company may reasonably chose as soon as possible and in any event within 30 days of the termination
3.3. The Company also reserves the right to cancel the Sale of any Goods if (a) it has no or insufficient stock of the Goods Ordered or (b) if it cannot deliver the Goods to the Customer's address with reasonable ease in a reasonable period of time or (c) if any of the Goods ordered was listed on the Website at an incorrect price due to a typographical error or an obvious error in information received by the Company from one of its suppliers
3.4. If the Company wishes to cancel the contract under paragraph 12.3, it will promptly notify the Customer and re-pay (by re-crediting the Customer's payment credit or debit card or in any other manner which the Company may reasonably chose) any sum paid in respect of the Goods (including the Price and delivery charges) as soon as possible after cancellation but in any event within 30 days of cancellation
3.5. The Company shall not be liable to the Customer for any loss or damages which flow or are alleged to flow from the late delivery or cancellation of Goods Sold whether by reason of a postal delay or any delay even if caused by or contributed by the Company or its suppliers or by circumstances beyond the Company's control or any other reason